July 28, 2014 · 10:28 am
H/t Drew McManus, a great Peter Gelb quote:
“Once the dust settles,” he added, the musicians “don’t have to love me to play well.”
The public has to love you.
Not just major donors. The great unwashed public. Y’know, the people you need to fill that gargantuan 3800-seat cavern week in and week out. The paying customers you’re now so eager to lock out, disrespect, and condescend to.
2014 has shown that bad things can happen to hated music CEOs, and we’re not even seven months through! Things like screams of “fire Henson!” emanating from Orchestra Hall in Minneapolis, or the crowd heckling San Diego Opera head Ian Campbell after he announced he was shutting that company down. The actions and attitudes of both of these men led to widespread public anger and decreased support of their respective institutions. (Until their departures, of course.)
So some friendly advice:
You’re thinking of your labor dispute as a two-way tug of war. Surprise!: it’s a three way. The third team is the public. They’re just coming on the field now. If you keep screwing up your PR, two of those teams will be pulling against you.
July 26, 2014 · 3:56 pm
Another summer, another lockout looming!
This time it’s the Met’s. If you’ve been following my Twitter account, you know my thoughts. (There I’ve posted such in-depth analyses as Who looks at the Minnesota Orchestra negotiations and says, “I want THAT for my non-profit”? and I don’t think Peter Gelb got the memo about the power of audience advocate groups. Anyone want to deliver that memo? It’s kinda important.)
But as the deadline grows nearer, it’s time to dig deeper into the story. Let’s turn to the New York Times‘s July 23rd article, “Met Opera Prepares to Lock Out Workers.” Met General Manager Peter Gelb, here’s your chance to convince me you’re not Michael Henson 2.0. As you speak, keep in mind Song of the Lark Lockout Tip Number One:
When you’re preparing to initiate a lockout, don’t come across as a dick.
So. The floor is yours.
In letters to the company’s unionized workers, Mr. Gelb, who is seeking to cut pay and benefits, wrote that “if we are not able to reach agreements by July 31 that would enable the Met to operate on an economically sound basis, please plan for the likelihood of a work stoppage beginning Aug. 1.” He added, “I sincerely hope to avoid such an unfortunate event.”
An unfortunate event? An “unfortunate event” is having to take a detour during construction season. An “unfortunate event” is getting caught in the rain without an umbrella. An “unfortunate event” is going into a bakery craving cherry doughnuts and finding out the guy in front of you just bought the last cherry doughnut.
Continue reading →